Shipping policy

 

Customers are responsible for shipping their clothing items to Hello Paper Bird. We strongly recommend using a tracked and insured shipping service, as Hello Paper Bird is not responsible for packages that are lost, damaged, or delayed before they arrive.

Processing times begin once your clothing has been received by Hello Paper Bird. Most keepsakes are completed within 2–10 weeks, depending on the season, order volume, and level of customization.

The estimated processing timeframe applies only to orders for which the clothing to create your keepsake is received by Hello Paper Bird within 14 days of purchase. If the clothing needed to create your keepsake is received more than 14 days after purchase, processing times may be extended and the original estimated timeframe may no longer apply.

Once your order is complete, it will be shipped to the address provided at checkout. Shipping confirmation and tracking information will be provided when available.

While every effort is made to ensure safe delivery, Hello Paper Bird is not responsible for shipping delays, lost packages, damaged packages, or delivery issues caused by the shipping carrier after an order has been shipped.

If you have any questions regarding your shipment, please contact hello@hellopaperbird.com.