Terms of service

Terms of Service

By placing an order with Hello Paper Bird, you agree to the following terms:

Personalized Items

All keepsakes are custom-made using customer-supplied clothing. Due to the personalized nature of these items, all sales are final and cannot be returned or exchanged.

Customer-Supplied Materials

Customers are responsible for ensuring that all clothing and materials sent to Hello Paper Bird are clean and suitable for use. While every effort is made to preserve meaningful details, specific fabric placements, patterns, and design elements cannot be guaranteed.

Processing Times

Processing times begin once your clothing has been received by Hello Paper Bird. Most keepsakes are completed within 2–10 weeks, depending on the season, order volume, and level of customization.

The estimated processing timeframe applies only to orders for which the clothing to create your keepsake is received by Hello Paper Bird within 14 days of purchase. If the clothing needed to create your keepsake is received more than 14 days after purchase, processing times may be extended and the original estimated timeframe may no longer apply.

Shipping

Customers are responsible for shipping clothing items to Hello Paper Bird. We strongly recommend using tracked and insured shipping services. Hello Paper Bird is not responsible for packages lost, damaged, or delayed in transit.

Product Variations

Because each keepsake is handmade from unique clothing, no two items will be identical. Minor variations in appearance, fabric placement, and construction are a normal part of the handmade process.

 

Important Safety Information

All keepsakes created by Hello Paper Bird LLC are intended for decorative and sentimental purposes only.

Our keepsakes are not toys and have not been tested, evaluated, or certified to meet toy safety standards or child safety standards.

Children should not play with, sleep with, chew on, climb on, or use keepsakes without direct adult supervision.

Some keepsakes may contain recycled steel shot weighting material. Do not microwave, heat, place in an oven, machine wash, soak, or expose keepsakes to extreme temperatures, as doing so may damage the keepsake and create a safety hazard.

By purchasing and using any keepsake from Hello Paper Bird LLC, you acknowledge and accept all risks associated with its use. Hello Paper Bird LLC shall not be liable for any injury, loss, damage, claim, accident, or other consequence resulting from misuse, improper handling, failure to follow care instructions, or use contrary to the intended purpose of the keepsake.

Please keep all keepsakes out of reach of young children.

 

Limitation of Liability

Hello Paper Bird is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

Contact Information

For questions regarding these terms, please contact hello@hellopaperbird.com.